Caresse Jackman
Consumer Investigative Reporter
Caresse is based in Washington, D.C. with Gray Television’s InvestigateTV as a national consumer investigative reporter. Prior to InvestigateTV, she was a Consumer Investigative Reporter at WSMV-TV in Nashville, TN. She has prior reporting experience at WWL-TV in New Orleans, WJRT in Flint, MI and WCBI in Columbus, MS. Caresse’s work has contributed to her stations winning multiple Emmy and Edward R. Murrow awards. She started her career behind the scenes as a producer at WJTV in Jackson, MS. Caresse is a graduate of the University of Georgia and is a member of the National Association of Black Journalists, Investigative Reporter and Editors, the Ida B. Wells Society for Investigative Reporting, and Alpha Kappa Alpha Sorority, Inc.
Our investigators spoke with consumer advocates and scam survivors about the importance of speaking out to address scams impacting Americans.
New data is providing insight into the role immigrants play in our nation's food supply chain. Consumer Investigator Caresse Jackman speaks with experts from the Migration Policy Institute about how immigration affects food production and availability.
Storms can devastate homes and wallets. Consumer Investigator Caresse Jackman talks to the BBB about why you should be wary of storm chasers and how to protect your money after a disaster.
In a press release issued April 25, the Department of Education announced that its Office of Federal Student Aid (FSA) will resume collections of its defaulted federal student loan portfolio on Monday, May 5.
A report from the BBB highlights the challenges military families face when it comes to scams. Consumer Investigator Caresse Jackman takes a closer look and shares tips on how service members and their families can protect themselves.
A “wrong number” text could be more than a mistake – it might be a trap. Consumer Investigator Caresse Jackman shares tips from the AARP on how to identify and report these so-called wrong number scams.
Would you know a person generated by AI if you saw one? Experts at the Evidence-Based Cybersecurity Research Group and Better Business Bureau warn bad actors are using it in the latest romance scams with unsuspecting victims being tricked out of money and personal information. Consumer Investigator Caresse Jackman spoke with experts who shared tips on how you can spot a fraudster.
Over 80% of consumers believe tariffs will drive up prices, according to a recent report from Credit Karma. Consumer Investigator Caresse Jackman explores tariffs, their effect, and strategies to save money as prices are expected to rise.
Technological gaps handicap rural hospitals as billions in federal funding to modernize infrastructure lags. Reliance on dated systems is eroding care.
InvestigateTV Consumer Investigative Reporters Rachel DePompa and Caresse Jackman detail a number of tax season topics to help you before and after filing in 2025.
Meta recently rolled out a new curriculum designed to help students across the country avoid online exploitation. Consumer Investigator Caresse Jackman sits down with them to learn more about what’s being done to protect children from dangers lurking online.
LendingTree said 29% of consumers suspect they’ve been victims of card skimming. Consumer Investigator Caresse Jackman speaks to them about how to protect yourself.
Americans borrowed an estimated $74 billion for medical bills last year, according to a West Health-Gallup survey. And now an effort is underway to reverse a rule that would remove medical debt from credit reports. Caresse Jackman reports.
“I feel hopeless. I feel helpless." A New Jersey family is demanding accountability and transparency after a non-verbal family member suffered mysterious injuries, bruising and more while in the care of a Group Home.
“People are having to choose between the prescription drugs that they need and… food or their rent.” Consumer Investigator Caresse Jackman talks to AARP about why costs have skyrocketed and possible solutions.
Nearly 3 million Americans live sicker, shorter lives in the hundreds of rural counties where doctor shortages are the worst and poor internet connections mean little or no access to telehealth services.
It’s a problem many Americans face: receiving a hefty medical bill after their insurance company denies a claim. Consumer Investigator Caresse Jackman speaks with an insurance expert about how to navigate the appeals process and advocate for yourself.
Your card gets declined, but is it really a mistake? Consumer Investigator Caresse Jackman talks to the BBB about how scammers are using this little trick to get your information.
Cryptocurrency has surged in popularity over the past few years, and scammers are now using crypto ATMs to trick consumers into sending them money. Consumer Investigator Caresse Jackman speaks with AARP about how this scam works and how to avoid it.
Recommendation posts on Reddit may not always be genuine, according to personal finance company, WalletHub. Consumer Investigator Caresse Jackman sits down with them to discuss this unique form of spam and how you can spot it.
Trying to cancel a subscription service can be frustrating and difficult. But the FTC has implemented new rules to make it easier. Consumer Investigator Caresse Jackman talks to the agency about how and when the new rules go into effect.
The Identity Theft Resource Center found job scams increased 118% in 2023 from the prior year. It also found scammers have changed how they approach job seekers. Consumer Investigator Caresse Jackman reports.
Inflation, rising costs, and financial scams are taking a toll on service members and their families. Consumer Investigator Caresse Jackman examines the unique financial pressures military families face and the strategies to overcome them.
Wildfire scam warning! The BBB warns that scammers are already taking advantage of the California wildfires. Consumer Investigator Caresse Jackman explains how to ensure your generous donations don’t fall into the wrong hands.
In March 2024, the Advisory Council on Historic Preservation approved what they’re calling a groundbreaking policy.
Auto insurance premiums have soared by 18.6% over the last year, according to a new report by the Consumer Federation of America (CFA).
As tax season kicks off and W-2s begin arriving in mailboxes, consumer experts are warning taxpayers to watch out for scammers posing as tax preparers.
The Department of Education is warning students and educators about criminals targeting schools in order to steal financial aid.
As you enjoy your holiday presents sometimes the gift you receive isn’t exactly the right size. Consumer Investigator Caresse Jackman speaks with the BBB about what you need to know if you plan on returning or exchanging your presents this season.
Millions of Americans will hit the road this holiday season. Consumer Investigator Caresse Jackman talks to Bankrate about ways to save money on the drive.
Could credit card rewards program help you save on travel this holiday season? Consumer Investigator Caresse Jackman talks to WalletHub about ways to save on your travel budget.
The BBB reports a sixfold increase in investment scam losses since 2021. Consumer Investigator Caresse Jackman spoke with them about what else they found and how you can protect yourself from these schemes.
Water systems across the country were required to meet an October 16 deadline to turn their lead service line inventories.
183 million shoppers will hit stores and the web this holiday weekend. Consumer Investigator Caresse Jackman talked to WalletHub about ways to avoid getting scammed during the buying frenzy
An increasing number of state attorneys general are taking aim at social media giants over the alleged harmful effects their platforms have on children. Consumer Investigator Caresse Jackman sat down with New Mexico’s attorney general, one of the latest to take legal action.
Thousands of service members have reported financial issues, from fraud to credit errors. Consumer Investigator Caresse Jackman talks to the CFPB about free help and resources available to military members.
Over 40 state attorneys general claim social media harms kids, urge Congress to act. Consumer Investigator Caresse Jackman speaks with two AGs to discuss solutions.
“Quishing” attacks have skyrocketed over the last three years. Consumer Investigator Caresse Jackman talks to the ITRC about ways to protect yourself.
Millions of Americans rely on Social Security but a report by the AARP found that customer service headaches are leading to delays and backlogs in people getting their paycheck. Consumer Investigator Caresse Jackman looks into what’s being done to make sure people are getting the money they deserve.
A new report outlines ways Congress can protect consumers from surprise ambulance bills. Consumer Investigator Caresse Jackman talks to PIRG about how this bill could save consumers big bucks.
Secretaries of State nationwide are warning of scams targeting voters as the election rapidly approaches.
People enter sweepstakes or lotteries hoping to win big. But scammers are using that excitement to steal money. Consumer Investigator Caresse Jackman spoke with Publisher’s Clearing House about these imposter scams and has tips so you don’t fall for fake prizes.
Consumer Federation of America shows that over 6 million homeowners lack homeowners insurance, leaving them unprotected from national disasters and other significant damages that might happen to their homes. Consumer Investigator Caresse Jackman spoke with them to share tips on what you can do to get insured before a disaster strikes.
With the Federal Reserve expected to reduce rates this month, many may be wondering, is this time to refinance my home? Consumer Investigator Caresse Jackman spoke with Bankrate about how to determine if a refi is the right choice for you.
Inflation recently reached its lowest level for the first time in more than three years. Consumer Investigator Caresse Jackman breaks down how inflation impacts you and shares helpful information from Urban Institute if you’re a homeowner or looking to buy.
Generational wealth is often a key to prosperity with homeownership being a major part of it. But studies have shown that tangled property titles can put many communities of color at a disadvantage. Consumer Investigator Caresse Jackman reports.
The Better Business Bureau has issued new tips for back-to-school online safety. Consumer Investigator Caresse Jackman speaks to them about tips to keep your child safe.
Some patients who receive the same procedure from their doctors are hit with a bigger bill because of a change in business structure
As the number of elective cosmetic surgeries and procedures go up, so do complaints. Consumer Investigator Caresse Jackman talked to the Better Business Bureau about one company that received an “F” rating.
With summer in full swing scammers are standing by waiting to dupe travelers booking trips. Consumer Investigator Caresse Jackman shares some tips from the Better Business Bureau® you need to know before you book.
